Once you place your order, you'll immediately receive an e-mail confirmation with your order number. If you have artwork you'd like us to use or work to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you'll receive an email from the Customer Care representative who will be taking personal care of your order. Customer service will review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you'll receive is a proof showing your artwork on a mockup of the item(s) you're purchasing. There you can approve it, or make suggestions for changes and improvements. Once you've approved the art you'll see an order confirmation with all of the dates and charges.
Remember, nothing goes into production without your approval!
Artwork
What kind of artwork can I send?
And what if I don't have artwork? We need high resolution Vector art work. But don't worry if you don't have it our art team will work with you to create exactly what you need. Just tell your Customer Care Rep what you're thinking of, and we'll create it for you.
Resolution
All file formats must have a minimum of 350 dpi (dot per inch) resolution. The images designed for the web are done at a low screen resolution of 72 dpi. Print images need to be created at 350 dpi or there will be a substantial drop in the image quality.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also send it to sales@michpromos.com or e-mail directly to your Customer Care Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative will help you with this. If you don't require an exact match, but would like us to be as close as possible we're happy to help. Just let us know which colors we should be working towards in the 'additional comments' section in the order process, or just let your representative know.
Shipping & Delivery
How fast will I get my order? Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us we will provide the options needed to get your products on time.
Can I split my order and ship to multiple locations?
Yes, just let your Customer Care Representative know and they'll be happy to assist. Additional charges may apply.
Can I ship internationally?
In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!
Can I ship on my own shipping account?
Yes. Just let your Customer Care Representative know and they'll be happy to help.
Payment
What type of payments do you accept?
We accept all major credit cards.
When do you charge my credit card? Do you require pre-payment?
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.
General Ordering Information
What if I receive more or less than I ordered?
Typically in our industry you are charged for any overruns. We charge you for what is shipped. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative and they'll be happy to assist you.
What are set up charges?
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an proof of your item which must be approved by you before we proceed!
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Michigan. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate.
Can I see a sample?
Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low.
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call as additional discounts are available.
Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. We reserve the right to refuse to send samples at our discretion. *Shipping costs may apply.