What kind of artwork can I send?
And what if I don't have artwork? We need high resolution Vector art work. But don't worry if you don't have it our art team will work with you to create exactly what you need. Just tell your Customer Care Rep what you're thinking of, and we'll create it for you.
All file formats must have a minimum of 350 dpi (dot per inch) resolution. The images designed for the web are done at a low screen resolution of 72 dpi. Print images need to be created at 350 dpi or there will be a substantial drop in the image quality.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Where do I send my artwork?
Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also send it to firstname.lastname@example.org or e-mail directly to your Customer Care Representative.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative will help you with this. If you don't require an exact match, but would like us to be as close as possible we're happy to help. Just let us know which colors we should be working towards in the 'additional comments' section in the order process, or just let your representative know.
How fast will I get my order? Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us we will provide the options needed to get your products on time.
Can I split my order and ship to multiple locations?
Yes, just let your Customer Care Representative know and they'll be happy to assist. Additional charges may apply.
Can I ship internationally?
In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!
Can I ship on my own shipping account?
Yes. Just let your Customer Care Representative know and they'll be happy to help.
What type of payments do you accept?
We accept all major credit cards.
When do you charge my credit card? Do you require pre-payment?
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.
What if I receive more or less than I ordered?
Typically in our industry you are charged for any overruns. We charge you for what is shipped. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative and they'll be happy to assist you.
What are set up charges?
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an proof of your item which must be approved by you before we proceed!
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Michigan. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate.
Can I see a sample?
Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low.